Shipping policy
At HitchLux, we are committed to providing fast, reliable, and hassle-free shipping. We use trusted express shipping carriers to deliver your order safely and efficiently.
Order Processing
- Orders are processed within 24 hours after payment is successfully received.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Shipping Time
Our standard delivery time is:
7–10 working days
We use fast express shipping carriers to ensure your order reaches you as quickly and safely as possible.
Please note that the 7–10 working day delivery estimate begins after your order has been processed and shipped.
Shipping Tracking
Every order includes tracking information.
Once your order has been shipped, you will receive a tracking number by email. Please allow up to 24–48 hours for tracking information to become active.
You can use your tracking number to follow your package throughout the delivery process.
No Import Duties or Taxes
There are no additional import duties, customs fees, or taxes for you to pay upon delivery.
We take care of the applicable import duties, customs charges, and taxes associated with your shipment.
The price you pay at checkout is the price you pay — you will not be asked to pay additional customs or import fees when your package arrives.
Delivery Delays
We work with trusted express shipping carriers to provide reliable delivery. However, occasional delays may occur due to circumstances outside our control, including:
- Customs processing
- Weather conditions
- Carrier delays
- Public holidays
- Transportation disruptions
- Incorrect or incomplete shipping information
While we aim to deliver within 7–10 working days, these circumstances may occasionally result in longer delivery times.
Incorrect Shipping Information
Please make sure your shipping address is accurate and complete when placing your order.
If an order has already been shipped and the address provided is incorrect or incomplete, additional shipping costs may apply if the package needs to be reshipped.
Lost or Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and product so we can assist you.
If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, and your local carrier first. If you still cannot locate the package, contact us and we will help investigate the delivery.
Questions About Shipping
If you have any questions about your order or shipping, please contact our customer support team through our Contact Us page.
We are committed to making your shopping experience simple, secure, and hassle-free.
HitchLux
Premium camera solutions for RVs and trailers.